Return Policy
At Sroad, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy.
1. Return Eligibility
- Returns must be made within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging.
- Some products, such as hygiene-sensitive items, may not be eligible for return for safety reasons.
2. How to Initiate a Return
- Contact our customer service team at info@jonesroadbeauyt.com to request a return authorization.
- Provide your order number and reason for the return.
- We will guide you through the return process and provide instructions on how to ship the item back.
3. Refund Process
- Once we receive and inspect the returned items, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
- Shipping fees are non-refundable unless the return is due to a mistake on our part or a defective product.
4. Exchanges
- We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us immediately at info@jonesroadbeauyt.com with photos of the issue.
- We will arrange a replacement or refund at no additional cost to you.
Contact Us
For any questions regarding returns, please reach out to us:
Email: info@jonesroadbeauyt.com
Phone: +1 585-329-6026