Frequently Asked Questions (FAQ)

1. What is a serum and how is it different from a moisturizer?
A serum is a lightweight skincare product packed with concentrated active ingredients designed to penetrate deep into the skin. Unlike moisturizers, which primarily hydrate and protect the skin’s surface, serums target specific concerns such as fine lines, wrinkles, hydration, and brightening.

2. How do I use the serum?
After cleansing and toning your skin, apply 2-3 drops of serum onto your face and neck. Gently massage or pat it in until fully absorbed. Follow with your moisturizer and sunscreen for daytime use.

3. Can I use the serum on sensitive skin?
Yes! Our serum is formulated to be gentle and suitable for all skin types, including sensitive skin. However, if you have specific allergies or sensitivities, we recommend doing a patch test first.

4. How long will one bottle of serum last?
Typically, one bottle lasts about 4-6 weeks with regular daily use, depending on the amount applied.

5. Do you offer international shipping?
Currently, we only ship within the United States. We hope to expand our shipping options soon.

6. What is your return policy?
We offer a 30-day satisfaction guarantee. If you’re not happy with your purchase, please contact us at info@jonesroadbeauyt.com within 30 days for a return or exchange.

7. How can I contact customer service?
You can reach us by phone at +1 (636) 484-2086 or by email at info@jonesroadbeauyt.com. Our customer service team is available Monday to Friday, 9 AM to 6 PM CST.

8. Are your products cruelty-free?
Yes, all our serums are cruelty-free and never tested on animals.